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General Terms valid from 24.04.2020
1. Definitions and Interpretation
The following terms used in these General Terms should be understood as
means, with respect to any person, any other person that, directly or
indirectly, from time to time, (i) controls, (ii) is controlled by, or
(iii) is under common control with, the first mentioned person; for the
purposes of this definition the term “control” shall be interpreted as
including the direct or indirect ownership of a majority of shares,
ownership interest or voting rights, the ability to appoint the majority of
the management, or the ability to exercise decisive influence over the
means a building in which the Space is located, as indicated in the
Membership Details Form and on the Website.
shall have a meaning ascribed to in Clause 8.2 of these General Terms.
means a day on which banks are open for business in the Republic of Poland
(excluding Saturdays, Sundays and public holidays).
means hours from 9:00 to 18:00 on the Business Day.
means a person properly authorised to represent and legally bind the
Primary Member in connection with the Membership Agreement and to contact
with the Operator as specified in Clause 19.1 of these General Terms.
“Data Protection Legislation”
means any law, enactment, regulation, regulatory policy, by law, ordinance
or subordinate legislation relating to the processing, privacy and use of
personal data applicable in the Republic of Poland including the General
Data Protection Regulation ((EU) 2016/679) and/or any corresponding or
equivalent national laws or regulations, once in force and applicable.
shall have a meaning ascribed to in Clause 22.2 of these General Terms.
means the document-like form within the meaning of Art 772 of Polish Civil
Code of 23 April 1964 (J.L. No. 16 item 93 as amended) (the “CC”). In order
to meet such form requirement, it is sufficient if the person entitled to
represent the Party makes a declaration of will in the following manners:
(i) through i.a. the following platforms: Hellosign, DocuSign, Autenti or
(ii) via e-mail;
(iii) in the written form within the meaning of Art. 78 of the CC;
(iv) in the electronic form within the meaning of Art. 781 of the CC.
“Execution” or “Executed”
means the Membership Agreement execution in the Document-like Form.
means a payment fee specified in the Membership Agreement or in case of
additional services agreed between the Parties in a separate price list
available at the Operator, the Manager or on the Website.
“Force Majeure Event”
means an event which is beyond the reasonable control of the affected Party
and includes (insofar as it is beyond such control) an event which falls
into one or more of the following categories: (i) strike, lock out, work
stoppages, slowdowns or any other industrial or labour dispute; (ii) act of
God, fire, flood, storm, earthquake, extreme adverse weather conditions;
(iii) war, military action, riot, civil commotion, terrorism, epidemic or
pandemic; (iv) nuclear, chemical or biological contamination or sonic boom;
(v) explosion or malicious damage; (vi) compliance with a law or
governmental order, rule, regulation or direction; (vii) accident, lack of
power, or breakdown of plant or machinery; (viii) delays by suppliers or
materials shortages; (ix) difficulty or increased costs in obtaining
workers, goods or transport; and (x) other circumstances affecting the
Operator or goods or services but not including failure to pay the Fee (for
shall have a meaning ascribed to in Clause 15.6 of these General Terms.
means these general terms of cooperation, accessible on the Website,
between the Operator and the Primary Member relating to, among others, the
rules of provision of Services, general terms of payment of the Fee and
other rights and obligations related to the Membership Agreement, which
constitute an integral part of the Membership Agreement.
shall have a meaning ascribed to in Clause 2.1 of these General Terms.
means a center(s) where the Services are offered to the HubHub community by
the Operator or its Affiliates.
means any rules and principles of the Membership and HubHub community norms
related to, announced or distributed within the Space.
shall have a meaning ascribed to in Clause 15.5 of these General Terms.
means a Primary member who is a natural person acting for purposes which
are outside of his trade, business, craft or profession.
means a person(s) designated by the Operator for the management of the
means the Primary Member and any natural person (individual) authorised by
the Primary Member on its member list, which forms the Appendix to the
Membership Agreement (the “Member List”), to receive the Services and use
the Space according to the Membership Agreement.
means an Individual Member or any employees, staff, other workers and
guests of the Member who require access to the Building from time to time.
means any equipment, documents, things, valuables, property or other
possessions brought into the Space by the Member or its guests.
shall have a meaning ascribed to in Clause 2.3 of these General Terms.
means each agreement, including any of its amendments, concluded in the
Document-like Form between the Operator and the Primary Member relating to
provision of the Services, consisting of the whole package of the
membership documents, in particular the Membership Details Form and all the
Appendices attached to the Membership Agreement.
“Membership Details Form”
means the membership form, being part of the Membership Agreement and
containing, among others, details of the Fee, Subscription, Member(s),
start dates, terms and notice periods, governed by the General Terms.
means HubHub Poland spółka z ograniczona odpowiedzialnością with its
registered office in Warsaw, at Postępu 14, 02-676 Warsaw, entered into the
Register of Entrepreneurs of the National Court register maintained by the
District Court for the Capital City under the KRS no. 0000571817.
means the Operator and any Affiliate of the Operator and any individual
person or persons who is a shareholder of either Operator or of an
Affiliate of the Operator and any relative/close person to the
means each of the Operator and the Primary Member and the “Parties” mean
the Operator and the Primary Member collectively.
means the internal or external web application used by the Operator in
connection with the Services provision or HubHub Center(s) management,
through which some of the Services will be rendered.
means any of the codes of conduct, policies and procedures accessible on
the Website or otherwise made available to the Member, as added or amended
by the Operator from time to time, including the HubHub Rules.
means any entity or Individual Member that enters into a Membership
Agreement with the Operator.
means a policy governing the processing of all personal data related to
provision of the Services available on the Website.
shall have a meaning ascribed to in Clause 12.1 of these General Terms.
means services offered by the Operator or/and selected by the Primary
Member, under and in connection with the Membership Agreement.
means a space indicated in the Membership Agreement and common areas of the
HubHub Center within the Building and (depending on the selected
Subscription) a space in other available HubHub Centers. Indication of the
Space, depending on the selected Subscription, means stating desk(s) or
office(s) number of desks which may be used under the Membership Agreement.
means a space plan, which presents in detail the division of the Space and
its respective areas with individual desk(s) or office(s) names or numbers.
means the start date stated in the Membership Details Form.
means the relevant Service(s), as ordered and described in more details in:
(i) the Membership Details Form, (ii) the Appendix no. 1 to the Membership
Agreement or/and (iii) separate arrangements made between the Primary
Member and the Operator, if applicable, provided by the Operator in return
for the Fee.
means the legal owner of the Building.
shall have a meaning ascribed to in Clause 11.1 of these General Terms.
means the value added tax.
means the website located at www.hubhub.com.
(a) a “Clause” means a clause or a sub-clause of these General Terms,
unless stated otherwise;
(b) any terms not defined in these General Terms shall have the meaning
given to them in the Membership Agreement;
(c) the terms and expressions in singular include the plural and
(d) headings are inserted for ease of reference only and do not affect
interpretation of these General Terms;
(e) the term “include”, “including” or “e.g.” shall not be interpreted as a
2. Subject of the Membership Agreement
2.1 The Operator has created and conducted a business, working community
for the HubHub Members. Subject to the terms and conditions of the
Membership Agreement, the Operator shall use its reasonable efforts to
provide the Members with the Services in return for the Fee, which the
Primary Member shall pay to the Operator. The list of current Services
offered by the Operator, which include style of work that involves a
non-exclusive access to the office (the “HubHub”) is available on the: (i)
Website and (ii) the Space. The HubHub is connected with the Space within
the Building indicated in the Membership Agreement and (depending on the
selected Subscription) in other available HubHub Centers.
2.2 All terms and conditions specified herein shall be, accordingly,
(a) all Members appointed by the Primary Member; and
(b) the Member’s guests; and
(c) any other persons authorised to usage of the Services under the
The above refers in particular to the house rules of the Building and the
The Primary Member is responsible for ensuring that all above mentioned
people comply with the Membership Agreement (including all its appendices),
house rules of the Building and the Policies.
2.3 As from the date of the Membership Agreement, each Member automatically
becomes a part of the HubHub community (the “Membership”), however to be
able to use the Services, the Member is required to comply with the
Policies and other rules applicable to the Space and other requirements
indicated in Clause 4.
3. Purpose and values of the HubHub community
3.1 The common goal of the HubHub community and its Members is to:
(a) make connections, create a safe and respectful workplace, where
diverse, groups of companies, startups, freelancers, remote workers and
other interested entities work together; and
(b) develop creative atmosphere and cultivate unique experience that meets
the needs of respective Members; and
(c) encourage the Members to explore: (i) shared interests with one another
and (ii) collaborative opportunities that go beyond daily work routines.
3.2 The Members of the HubHub community have the opportunity to:
(a) collaborate and support each other’s activities;
(b) discuss and exchange of knowledge and experience;
(c) share with the Operator or the Manager their expectations and proposals
related to improvement of the Space and the Services.
3.3 In particular, the HubHub Center provides the Members (subject to
availability) with (i) a chill out zone & gaming room, available for
all the Members, (ii) exclusive events & workshops and (iii) mentoring
3.4 While using the Services and facilities of the Space all Members are
expected to behave in line with the following values:
(a) the Members should respect the Space and leave it as they find it,
clean and tidy, subject to normal wear and tear. If the Members move things
around, they are obliged to return them to their original location and tidy
up after themselves;
(b) due to the Space purpose, it is expected that the Members will
collaborate where possible and will be prepared to draw on the help and
support of others, whilst respecting their right to get their own work
(c) the Members should respect the Policies and people around them and
their rights of privacy and confidentiality.
3.5 When the HubHub community shall be: (i) open, fun and collaborative it
also shall be (ii) professional, provided that the Members are responsible
for proper balancing of the same.
4. Representations of the Parties
4.1 The Primary Member hereby declares that it:
(a) has reviewed and accepts the conditions of the Space;
(b) is aware of the fact that the Space is a non-exclusive access office,
i.e. in accordance with the principles set out in other agreements it is
also available to other people and/or entities and/or Members, including
for the purposes of registration of the office. Moreover, the Member hereby
confirms that the above circumstances do not constitute any breach of the
(c) understands the Space has been created for the benefit of the entire
HubHub community and that its own use of the Space and the Membership
should not interfere with the interests of the HubHub community as a whole;
(d) agrees not to act in a manner that affects or is likely to adversely
affect the peaceful operation or enjoyment of the Services and the Space,
Building or Building’s occupants, guests or contractors or any other
4.2 The Member shall (and shall procure any of its guests) comply with:
(a) the Policies;
(b) house rules of the Building;
(c) the Space Plan;
(d) recommendations of the Manager(s) or the Operator. Until the Manager(s)
is designated by the Operator or during the Manager’s absence all the terms
and conditions specified herein and related to the Manager shall,
accordingly, apply to the Operator or its relevant representatives, other
than the Manager.
4.3 The Operator or the Manager disposes the current version of Policies
and house rules of the Building, which are available on each Member’s
request. Moreover, the Member is obliged to become acquainted with such
Policies and house rules of the Building during its first visit of the
4.4 Due to safety and security requirements, common areas of the Space,
except for meeting rooms, indicated on the Space Plan are monitored via
cameras system. All cameras are directed in a way that does not infringe
the privacy of closed offices. The Primary Member is obliged to inform any
of its personnel, guests and contractors about monitoring. In addition,
such information will be placed in the Space or the Building in accordance
with applicable laws.
Access to the HubHub community
5.1 Within the Membership and subject to paid Subscription, the Member may
receive the access and password to the individual Member’s virtual Platform
account carried out by the Operator or an external (third party)
5.2 While registering on the Platform the Member is obliged to accept
relevant terms and conditions of the Platform. Furthermore, the Member
notes that his/her account on the Platform is created by default under the
the Platform is delivered by a third party outside the Operator’s Group,
the Operator has no influence on the abovementioned Platform’s terms and
conditions or any other requirements, however, the Operator will use all
its reasonable endeavours to ensure a safe and convenient use of the
Platform, in particular the third party shall provide sufficient guarantees
to implement appropriate technical and organisational measures in such a
manner that the processing will meet the requirements of the Data
Access to the HubHub Exclusive Events and Event Space
5.3 Within the framework of the Services, the Space might be accommodated
to any range of events (e.g. mixers, workshops or birthday parties) hosted
by the Operator, the Manager or the Member.
5.4 The Manager will provide the interested Member with necessary details
relating to organizing such events upon its request.
Desks or private offices
6.1 The scope, type and terms of Member’s access to the Space depends on
the Subscription purchased by the Primary Member and indicated in the
Membership Details Form, detailed description of which is attached at
Appendix 1. to the Membership Agreement called “Detailed description of the
6.2 The location of the Space, according to the Subscription purchased by
the Primary Member, corresponds to the area number and names presented in
the Space Plan. However, under the “Flexible desks” or “One day”
subscription the Member is entitled to use any available desk in a common
area at a flexible desks location within the HubHub Center (based on first
come, first served principle).
6.3 If the Member is entitled to access to the Space, the Member is also
entitled to access to common area of the Space. The Member should use the
common area of the Space in order to access area, office or desk indicated
in Clause 6.2 or to use other Services.
6.4 The Space is a collaborative workspace, and the Member acknowledges it
is working in close proximity to other Members who compete (or might
compete) with its business. It is the sole responsibility of Member to
ensure that any obligations it may have regarding proximity and/or
confidentiality with respect to such competing Members are adhered to.
6.5 The Member acknowledges that due to the shared nature of the Space,
sensitive or confidential information may sometimes be overheard, and the
Member agrees to respect the right of privacy and confidentiality of other
Members in such circumstances.
6.6 Where the Subscription entitles the Member to access the Space, it does
not give the Member an exclusive right to any part of the Space. The Member
is responsible for ensuring that the Space meets the needs of its activity.
6.7 The Members are solely and fully responsible for ensuring that their
confidential information remains secure within the Space and through the
Member’s use of the Platform. The Operator is not liable for any
unauthorised disclosure of Member’s confidential information, unless such
disclosure occurs as a result of a proven willful breach of Operator’s
confidentiality obligations towards the Member.
6.8 The Space is a shared office and the Members shall take into account
other Members and use the Space, Platform and the Website in a respectful
way. Offensive language, threatening behaviour, abuse of Operator’s staff
(including, but not limited the Manager(s)) or other Members and damage to
the Operator’s or other Member’s property, will not be tolerated and the
Operator reserves the right to remove offenders from the Space, and, at its
own discretion and without further notifications, suspend or cancel their
Membership and access to the Platform.
6.9 Depending on the Subscription indicated in the Membership Details Form
the Member is entitled to use any available locker in the Space.
6.10 The Member shall not leave Member Property in the Space.
6.11 The Member shall be solely and fully liable for any of its Member
Property left in the Space.
Access to the Space and the Services
6.12 Subject to the required advance payment (where applicable), the Member
or a new Member will be able to begin accessing the Space and receiving the
Services ordered by the Primary Member or the Member on the later of: (i)
the Start Date or (ii) the date the Operator confirms in the Document-like
Form or in other way the addition of a new member to the Member List,
provided that the Primary Member shall procure each such new Member will
register on the Platform. The Primary Member is responsible for maintaining
the accuracy and correctness of the Member List.
6.13 No Member has the right to permanent access to any given Space, except
agreed with the Operator under the relevant Subscription type. If the
Member has an unlimited, i.e. 24/7, access to the Space, it does not mean
that the Member is allowed to live there. The Space shall not be used for
lodging, sleeping or cooking or for any immoral or illegal purposes. No
gambling devices shall be operated in the Space.
6.14 Based on the selected Subscription the Operator may provide the Member
with individual electronic card(s), key(s), codes or other means of access
to the: (i) relevant parts of the Building (including parking places,
showers, bike parking places, if applicable) and to (ii) the Space. The
Member agrees that all individual electronic card(s), key(s), codes or
other means of access are non-transferable and shall protect them from
theft, robbery and pilferage.
6.15 The electronic cards, keys, codes or other means of access remain the
ownership of the Operator at all times. Failure to return either of these
at the end of the Membership Agreement will result in some, or all, of the
security deposit, specified in the following Clause 12 (if applicable),
6.16 For the avoidance of doubt and subject to remaining provision of the
Membership Agreement, only paid-up Subscription entitles: (i) the Member or
(ii) its guest to use the Services ordered by the Member (active
6.17 The Operator will use its due diligence to announce to the Member in
advance any known changes or disruptions related to the Member access to
the Space or to the use of other Services provided by the Operator in the
6.18 At any time, during the Term (as defined below in Clause 11.1 of these
General Terms) of the Membership Agreement, the Operator, the Manager, or
person authorised by any of them: (i) is entitled to an unlimited access to
the whole Space, including private offices, with or without notice, in
connection with provision of the Services (including but not limited to
cleaning and delivery of mail, if not agreed otherwise), for the Services
provision, safety or emergency purposes, or/and (ii) may, except for the
private offices, temporarily move furniture contained in the area of the
Space assigned to the Member. For any other purposes, in particular in
order to show the Space to other Operator’s clients, the Operator or the
Manager is entitled to unlimited access to the whole Space, with or without
notice, except for the access to the private offices, which may occur with
5 days’ prior notice. The Member is obliged to tolerate such unlimited
access and not to obstruct it in any way.
6.19 If the Operator is unable to deliver the Space, assigned to the Member
under the Membership Agreement, available by the Start Date for any reason
including due to: (i) changes in construction plans, delays in obtaining
permits, or any other obstacles in procuring the Space, or (ii) delays
caused by the Member or by any changes requested by the Member and accepted
by the Operator, the Operator will not be subject to any liability related
to such inability, nor will such failure affect the validity of the
Membership Agreement. In this event, except as set forth in the Membership
Agreement, the Primary Member will not be obliged to make payments of the
Fee until the relevant (assigned) Space is made available to the Member.
6.20 Access to the Space might be occasionally disrupted. This may include,
but is not limited to: (i) the offering of events or other Services on the
Space that are not included in the Subscription and that may require
additional Fee to attend or use, (ii) the need to move or limit the work
area of the Space and under rare circumstances to vacate the premises
entirely or (iii) any works in the Building, including, but not limited to
Access to the HubHub spaces within other HubHub Centers
6.21 Members, who are under the Membership Agreement entitled to access the
HubHub spaces in other HubHub Centers, operated by companies from the
Operator’s Group, are obliged to comply with the relevant rules connected
with such spaces. The services provided in HubHub spaces in other HubHub
Centers by companies from the Operator’s Group are always dependent on
their current availability. In order to ensure the efficient use of such
services, the Member shall contact the Manager, who will provide the Member
with further detailed instructions and procedures.
7. Meeting rooms, board rooms, event spaces
7.1 Depending on the Subscription, the Members will have the opportunity to
book meeting rooms, board rooms, conference rooms, private rooms or event
spaces as part of their Fee or under additional Fee for such Services, as
stated in the price list available at the Operator, the Manager or on the
7.2 The booking process will be carried out through: (i) the Platform, (ii)
e-mail correspondence with the Manager and (iii) arrangements made with the
Manager in the Space. The booking shall enter into force after the receipt
by the Member of booking confirmation. The booking process under the above
options indicated in (ii) and (iii) will be possible only during the
7.3 The Fee for meeting rooms, board rooms, conference rooms, private rooms
or event spaces (if applicable) is charged for each commenced hour. The
Member shall use meeting rooms, board rooms, conference rooms, private
rooms or event spaces in a reasonable and proper way.
7.4 The Member shall when using any spaces pursuant to this Clause 7 of the
(a) do so in a reasonable and proper manner;
(b) in accordance with any reasonable regulations imposed by the Operator
and/or the Manager for their use;
(c) if causing damage to the rooms shall promptly repair such damage to the
Operator’s reasonable satisfaction; and
(d) vacate the spaces at or before the end of the period of time for which
the Member has booked it for.
8. Printer and Other Services
8.1 The Member is entitled to print or photocopy 150 pages per month (fair
usage policy). If the Member prints more pages, the additional fee per page
will be charged according to Clause 10, unless agreed otherwise. The
printer shall be used on the first come, first served basis and thus, the
Operator does not guarantee its unlimited availability for all Members.
Company address and postbox
8.2 Depending on the Subscription, the Primary Member may have the
opportunity to submit to the appropriate authorities or company register of
relevant court the address of Building, where the Space is located, as the
Primary Member’s address of conducting its business activity, registered
office of the Primary Member’s company or the Primary Member’s delivery
address (the “Business Address”).
8.3 Immediately, but not later than within one (1) week after expiration or
termination of the Membership Agreement (regardless of the cause), the
Primary Member is obliged to deregister its Business Address (if it is the
address of Building, where the Space is located) from the company register
of relevant court and other authorities, otherwise the Primary Member will
be obliged to pay to the Operator a contractual penalty in the amount of
0,05% of the Fee for every failure to deregister the registered seat due
during the Term (as defined below in Clause 11.1 of these General Terms),
for each day following one (1) week of expiration or termination of the
Provision of postal service, concierge, entrance logo and other additional
8.4 Provision by the Operator of any additional Services or facilities (if
ordered), including postal service, concierge and entrance logo, not
included in the Subscription, will:
(a) take place under a current price list available by the Operator,
Manager or on the Website;
(b) be on the terms and conditions agreed by the Parties separately (if
(c) be at the sole discretion of the Operator or Manager or the current
availability of the premises and other space.
8.5 The Primary Member undertakes to make the relevant payment (including
in advance payment where required) for ordered additional Services.
8.6 The list of current Services is available instantly on the Website or
sent by email to the Contact Person (if so required), and at the main
HubHub reception desk.
Internet and other utilities or services
8.7 The Space will be supplied with the following utilities or services:
electricity (230V and 380V), cold and hot water, a sewerage system,
disposal of usual office waste, Internet connection, coffee machine and
cleaning (soda water and/or other refreshments may also be available).
8.8 The Member undertakes to comply with the regulation related to Internet
network, including Wi-Fi connection.
8.9 The Member agrees not to engage in any online or business or other
activities of: (i) the sort that are not in compliance with law or that may
damage or impair the functioning of the Space or its Services, including
but not limited to overburdening or impairing any servers or networks
connected to the Space, or (ii) a questionable moral character that may
damage or otherwise adversely affect the benefits of the Membership, the
Operator’s reputation, or the reputation of any Member of the HubHub
community, including but not limited in connection with downloading or
using trademarked or copyrighted material without permission, pyramid
schemes, spam, identity theft, defaming or harassing others, or uploading
or downloading profane or indecent material.
8.10 The excessive burden of internet connection by downloading of large
amounts of data is prohibited.
9. Use of the Services
9.1 The Member will use the Services for and in connection with the office
purposes only, save where the parking places or bike parking places are
part of the Services, in which case the Services will be used for,
respectively, parking bikes or motor vehicles up to 3.5 ton. The Member is
not allowed to use the Services for any other purposes than stated herein
unless otherwise stated in the Membership Agreement or without consent of
the Operator in the Document-like Form. There shall be no “For Sale” or
other advertising signs on or about any parked vehicle. All vehicles shall
be parked in the designated parking areas in conformity with all signs and
9.2 Only the Members or its guests in accordance with the Membership
Agreement are entitled to access and use the Services, in particular, to
access to the Space. The Member cannot permit a third party to use the
Services or to occupy the Space (or its part).
9.3 When accessing the Space, the common areas and other parts of the
Building and facilities of the Building, the Member will comply with the
law and regulations on hygiene, health, safety and fire protection
applicable in the Republic of Poland, so that no damage (or material wear
and tear) to property, personal injury or death will occur, and will not
use materials, procedures and equipment damaging the environment through
vapor, noise and vibrations or in other way above the level allowed
pursuant to applicable laws and respective technical standards. The Member
is responsible for obligations arising out of the law or regulations
relating to health and safety at work, including law governing working
environment factors and conditions at the Space.
9.4 The Member is not entitled to play or use any sound producing equipment
or apparatus or organize any events in the Space so as to be audible from
outside the Space and in particular in the rest of the Building or any of
its part or disturb the other Members by use of a radio or musical
instrument or by making of loud or improper noises. The Member is not
entitled to install or use any flashing lights so as to be visible from the
outside of the Space.
9.5 The Member undertakes at its own expense to maintain the Space in good
order and free from rubbish and not to disturb visitors in the area of the
Building intended for public.
9.6 The Member is aware of the fact that the Space is not intended for
accommodation or overnight sleeping.
9.7 The Member is entitled to have guests but only in the areas selected
for such purposes. A guest must also be listed in the guest register before
using any of the Services. At all time, (i) any guest must be accompanied
by a Member, moreover (ii) the Member will be responsible for their guests’
acts or omissions, as for its own. It is required from the Member to ensure
that guests have understood the HubHub Rules, Policies and other
requirements related to the Space and its Services.
9.8 No bikes are allowed in the Space. Moreover, the Space is a smoke-free
9.9 The Member will not place any goods or other objects in the common
areas of the Building, garages or other interior or exterior space of the
Building (or of other parts of the Building) except for places approved by
the Operator for such particular purpose.
9.10 In case of a breach of the parking rules by the Member, the Operator
will be entitled to remove the vehicles breaching the parking rules at the
Member’s risk and expense.
9.11 The Operator reserves the right to exclude or expel from the Space any
person who, in the judgment of the Operator or Managers, is intoxicated or
under the influence of alcohol or drugs or who shall in any manner do any
act in violation of the Policies.
9.12 Except for dogs and other domestic animals and pets, no animals shall
be allowed in the Space, common areas, halls, or other indoor spaces
located within the Building.
9.13 The Member shall not install or operate any steam or gas engine or
boiler, or other mechanical apparatus in the Space, except as specifically
approved in the Membership Agreement. The use of oil, gas or inflammable
liquids for heating, lighting or any other purpose is expressly prohibited.
Explosives or other articles deemed extra hazardous shall not be brought
into the Space.
9.14 No auction or exhibition, public or private, will be permitted within
the Space without the prior consent of the Operator in the Document-like
Form. No political meeting shall be held within the Space without the prior
consent of the Operator in the Document-like Form.
9.15 The Member shall not:
(a) damage or destroy any of the furniture placed within the Space;
(b) litter in the Space or the common areas;
(c) overload the floors, the conference room facilities or the printing or
(d) damage or interfere with the windows in the Space.
9.16 The Member acknowledges that:
(a) the Operator and those authorised by it may enter the Space at any time
with or without notice. The Operator will use reasonable endeavours to
disturb the Member as little as possible and shall repair any damage caused
when entering the Space; and
(b) the Operator may host events at the Hub-Hub Centre accessible by
members of the public and the Operator will use reasonable endeavours to
disturb the Member as little as possible.
10. Terms of Payment
10.1 The Fee is automatically invoiced to the Primary Member based on its
Subscription, indicated in the Membership Agreement. In case of any
additional Services provided to the Member, which are not included in the
Subscription, the Operator is entitled to issue one (1) joint invoice for
all Services provided in the respective term for which the invoice is
issued. However, in some cases, the Fee for respective additional Services
might be required in advance, thus might be presented in a separate
10.2 Any and all amounts payable hereunder, including the Fee, will be
increased by the respective amount of the VAT at the appropriate rate
pursuant to applicable laws (when applicable).
10.3 Subject as otherwise stated herein or in the Membership Agreement,
payment of the Fee shall be made by the Member to the Operator’s bank
account, stated in the respective invoice (in some cases, available also on
the Platform on the Primary Member’s profile), by bank transfer, within
fourteen (14) days from the day of issuing the relevant invoice by the
Operator but in no case later than the last day of the preceding month for
which the Fee is due. The Fee is deemed to be paid on the day when the full
sum of the due Fee has been credited to the Operator’s bank account.
10.4 The Primary Members who have not given their consent (in the
Membership Agreement) on electronic invoice are obliged to collect the
invoice at the Space reception desk after ordering any Services and without
undue delay. In case the invoice is not collected in person by the Member
or its representative or provided in electronic way, it can be sent to the
Primary Member’s address indicated in the Membership Agreement (unless it
is the same address as the Space).
10.5 Unless otherwise agreed, the Fee for any Services provided by the
Operator lasting less than one (1) month shall be paid in advance.
10.6 If the Primary Member is in delay with any payment, including the Fee,
for more than ten (10) days, the Operator may, at its sole discretion, deny
or limit Member’s access to the Space and Services, until such time as said
payments are credited to the Operator’s bank account.
10.7 In the event the Subscription starts or ends in the middle of the
calendar month, the Fee will be prorated accordingly, i.e. the Fee (or its
relevant part) will be calculated as one-thirtieth of the amount per one
day (rounded up to the second decimal point) multiplied by a number of the
calendar days for which that Fee (or its relevant part) is payable.
10.8 For avoidance of any doubt, in relation to the Services lasting longer
than one (1) month, first invoice for the ongoing month and the invoice for
the following month shall be paid within fourteen (14) Business Days from
the date of the relevant invoice issued by the Operator. Each subsequent
invoice shall be issued by the tenth (10th) day of the month preceding the
month for which the Fee shall be made. Moreover, the Operator is entitled
to a setup fee(s) for each desk or office. The setup fee(s) will be
automatically charged with the first invoice issued by the Operator.
10.9 Failure to use any Services ordered under the Membership Agreement,
where such failure is not a direct result of the Operator breaching its
obligations under the Membership Agreement, will not release the Member
from the payment obligation.
10.10 The Member will not be entitled to unilaterally set-off any of its
receivables to the Operator, or to reduce, withhold or retain any amount of
the Fee or any other payments hereunder or in relation hereto against the
claims of the Operator.
10.11 If any Member’s payment in favour of the Operator hereunder is
overdue, the Member will pay to the Operator on demand interest for delay
at statutory rate.
10.12 The Member shall pay to the Operator all reasonable costs and
expenses (including those of the Operator’s professional advisors) plus VAT
together with any losses incurred by the Operator and/or the Manager in
(a) any breach by the Member of any of its obligations in the Membership
(b) preparing and serving any notice on the Member explaining that the
Member has not carried out its responsibilities in the Membership
Agreement, including a notice to terminate the Membership Agreement, even
if the Member complies with the notice or the Operator takes no further
action in respect of it; and
(c) taking any action against the Member in order to collect any payments
due under the Membership Agreement.
11.1 The Membership Agreement becomes valid and effective on the day
indicated in the Membership Agreement (the “Term”). In case there are
different terms of duration for specific Services, within or beyond the
Subscription, a period of time for each of them shall be calculated
individually. Regardless of the Term, the Membership Agreement may be
terminated in the Document-like Form (i) by each Party upon a one (1) month
notice period, if not agreed otherwise in the Membership Agreement, such
termination shall be effective as of the last day of the calendar month
following the calendar month when such notice of termination has been
served on the other Party, (ii) by anagreement of the Parties, (iii) upon
termination of the lease between the owner of the Building and the
Operator, (iv) by termination by the Operator under Clause 11.4 of these
11.2 Except the “One day” Subscription, the minimum Term for the Membership
options is one (1) month.
11.3 The Member is entitled to extend the Subscription and the Term by
submitting a new Membership Details Form, which after the acceptance and
signing by the Operator (or confirmation in the Document-like Form) shall
constitute the amendment to the Membership Agreement. The Operator reserves
the right to refuse, at its sole discretion, to extend the Subscription or
the Term, in particular in case of current absence of the sufficient space.
Any such new Membership Details Form accepted and signed by both Parties
(or confirmed in the Document-like Form), if any, shall constitute the
subsequent Appendix herein and shall prevail over the previous application
forms and the Membership Agreement.
11.4 Unless the Membership Agreement provides otherwise, the Operator may
terminate the Membership Agreement in the Document-like Form (or its part
related to the specific Member) with immediate effect upon delivery of the
notice of termination to the Primary Member, or/and suspend the Membership
Agreement (or its part related to the specific Member) with immediate
effect upon delivery of the notice of suspension to the Primary Member, in
the event when:
(a) the Primary Member is in a delay with the payment of the Fee and fails
to remedy the breach within an additional period of ten (10) Business Days
after receipt of the Operator’s notice in the Document-like Form,
(b) the Member breaches the Membership Agreement or these General Terms,
particularly with regard to the Policies, or house rules of the Building
and fails to remedy the breach within an additional period of two (2)
Business Days after receipt of the Operator’s notice in the Document-like
(c) the Member will pass on the electronic card, keys, codes or other means
of access to the Space or allow an access to the Space and its paid
Services to third parties, other than the Members’ guests;
(d) the purpose of the Services’ use is changed to purposes other than
defined hereunder and the Member fails to remedy the breach within an
additional period of five (5) Business Days after receipt of the Operator’s
notice in the Document-like Form;
(e) the Space is seriously damaged by the Member and the Member fails to
remedy the damage within a reasonable period stated in the Operator’s
notice in the Document-like Form;
(f) the Primary Member fails to supplement or renew the Security Deposit,
specified in Clause 12, in compliance with the provisions of the Membership
Agreement, and continues with the breach hereof after the lapse of an
additional period of ten (10) Business Days following receipt of the
Operator’s notice in the Document-like Form;
(g) the Primary Member is in liquidation, bankruptcy, restructuring or any
other similar proceeding according to the laws of the Republic of Poland.
During the time of suspension of the Membership the Primary Member is
obliged to pay the Fees. The Primary Member shall not be entitled to make
any claim against the Operator in this respect.
11.5 Notice of termination of the Membership Agreement by the Primary
Member shall be made in the Document-like Form and served on the Operator.
11.6 In case of termination of the Membership Agreement under Clause 11.4
(termination of the Membership Agreement due to a breach of the Membership
Agreement or these General Terms by the Primary Member or the Member as
stipulated in Clause 11.4 of these General Terms), the Operator is entitled
to a contractual penalty from the Primary Member in the amount equaling to
the Security Deposit as of the Membership Agreement signing date. The
contractual penalty set forth in this Clause 11.6 of these General Terms is
payable upon the request of Operator.
11.7 Immediately, but not later than within one (1) week after expiration
or termination of the Membership Agreement (regardless of the cause), the
Member is obliged, at its own cost, to:
(a) return entrusted electronic card/s, physical key/s, codes or other
means of access to the Space or locker (if any);
(b) remove all the Member Property out of the Space, take away its personal
belongings and to empty the locker (if any). Any items remaining one (1)
week after termination of the Membership Agreement might be entrusted to a
depositary at the Member’s own cost;
(c) comply with the obligations stipulated in Clause 8.3 (if applicable).
11.8 In the event the Member fails to perform any of its obligations
stipulated in Clause 11.7, the Operator will be entitled, without prejudice
to its any other claims or remedies for that reason, to demand from the
Primary Member and the Primary Member shall pay to the Operator a
contractual penalty, equal to Euro 200, per each day of the breach of the
said obligations, payable upon the request of Operator. The contractual
penalty set forth in this Clause 11.8 of these General Terms is payable
upon the request of the Operator.
11.9 In addition to Clauses 8.3 and 11.5 through 11.8 all provisions of the
Membership Agreement, which expressly or by implication are to be performed
or observed notwithstanding termination or expiry shall survive the same.
11.10 Save as otherwise provided for in Clause 11.7 of these General Terms,
if the Membership Agreement is terminated with immediate effect neither of
the Parties shall be obliged to return the performance to, refund, or
reimburse the other Party for any obligation fulfilled before such
12. Security Deposit
12.1 As a surety for the due and proper performance of Member’s obligations
under the Membership Agreement, except for the “One Day” or “HubHub
Virtual” Subscription types, the Primary Member shall provide the Operator
with a security deposit equal to the current amount of one (1) month
regular Fee for each Subscription, chosen by the Primary Member and
indicated in the Membership Details Form (the “Security Deposit”). No
interest shall accrue or be payable on the Security Deposit and the Primary
Member shall have no right to it nor to any claim against the Operator for
12.2 The Operator is entitled to use the Security Deposit for the
settlement of any of the Member’s obligations under the Membership
Agreement, including obligations that result from a breach of the
12.3 Unless the Parties have agreed otherwise, the Primary Member shall pay
the Security Deposit to the Operator’s bank account indicated in the
Membership Agreement in the same currency as the Fee. The Security Deposit
shall be paid together with the first payment of the Fee under the
12.4 If the Operator draws upon the Security Deposit (in whole or in part),
it will notify the Primary Member without undue delay in the Document-like
Form thereof, specifying a date of drawing upon such Security Deposit.
12.5 In the event the entire or any portion of the Security Deposit is
drawn upon by the Operator, the Primary Member will reinstate it to the
said full amount (indicated in the Membership Details Form) within five (5)
Business Days after being notified by the Operator.
12.6 In the event of any increase of the Fee for the Member’s Subscription
(including when any new Subscription is agreed between the Parties) after
the date of the Membership Agreement, the Operator will be entitled,
however, not obliged, to request the Primary Member in the Document-like
Form to increase the Security Deposit so that it is equal to an increased
amount of monthly Fee plus VAT, and the Primary Member shall replenish
(increase) the Security Deposit to that higher number within seven (7)
Business Days after being notified by the Operator in the Document-like
12.7 Unless otherwise stipulated herein, the Operator shall return the
Security Deposit (or the balance of it) to the Primary Member, subject to
the complete satisfaction of all obligations of the Member under the
Membership Agreement within ten (10) Business Days following the later of:
(i) the date of termination (or expiration) of the Membership Agreement,
(ii) the date on which the Primary Member notifies the Operator of its bank
account, where the Security Deposit (or the balance of it) shall be
returned and (iii) the date of complete fulfilment of all obligations of
the Primary Member and all of its Members under the Membership Agreement.
Moreover, the Operator will not be responsible for any currency conversion
of the returned Security Deposit, if any.
13.1 The Primary Member is advised and encouraged to maintain throughout
the Term a property insurance and commercial general liability insurance
covering the Primary Member and all its Members for property loss and
damage, injury to the Members and the Members’ guests, in a form and
insurance coverage amount appropriate to its business. The Operator shall
not be held responsible for insuring or for any loss or damage to Member
Property brought into the Space.
14. Maintenance, Alterations and Repairs
14.1 During the whole Term the Operator remains the sole owner or
manager/co-manager of the Space, including (but not limited to) equipment,
fittings, installations and facilities brought into and installed by the
Operator on the Space. However, the Operator is entitled, at its sole
discretion, to entrust the management of the Space to other person or
entity, in particular to the Manager.
14.2 The Operator may at any time make any alterations, fit-out works,
improvements, installations, modifications, renovations, repairs,
instalment of new technical equipment and facilities and other similar
investments or changes, in the Space (or in any part thereof), without a
prior consent of the Member in the Document-like Form. The Members will
allow the above investments and changes in the Space and will neither
hinder the Operator, nor third parties authorised by the Operator, to enter
their private office and other private areas (if any) and will make them
available to the Operator (or to authorised third parties) to the required
extent and will not restrict or impede the performance of such works.
14.3 The Operator is entitled to alter, on a permanent or temporary basis,
the area in the Space assigned to the Member, provided the Operator will
not do so in a manner that substantially decreases the square footage of
the Space part assigned to the Member. If possible, it shall be done only
within the same Subscription or wider one, however, under the same Fee.
14.4 The Member is responsible, at its expense, for any maintenance,
modification, regular inspection, repair and replacement of equipment
installed, operated, owned or used solely by the Member in the Space and
for the satisfaction of any and all technical safety requirements relating
thereto as stated in applicable laws and technical standards. The Member
shall not install or operate within the Space any machinery or mechanical
devices of a nature not directly related to the Member’s business and shall
keep all such machinery free of vibration, noise and air waver which may be
transmitted within the Space and disturb the other Members.
14.5 The Member cannot: (i) carry out any alterations, fit-out works,
improvements, installations, modifications or other changes to any part of
the Space or the Building, unless the Operator expressly agrees for any of
the above in the Document-like Form or (ii) make any other changes in the
Space, including changes with the designation of the Space or its
14.6 If the Member re-arranges the furniture in the Space this should be
returned to the original set-up the request of the Operator (however, no
later than on the termination of the Membership Agreement).
14.7 The Member must receive a permission from the Operator or the Manager
to post signs, cover glasses or windows, host events or otherwise use the
Services, in particular in a way that may impose on the interests of the
HubHub community or other Members or user of the Space.
14.8 The Member shall forthwith notify the Operator of any defects or other
facts hindering the proper use of and operation in the Space. The Member
shall allow the Operator (or a third party authorised by the Operator) to
perform all necessary repairs and other actions in the Space and shall
respect all reasonable restrictions and provide all cooperation to the
extent necessary for the performance thereof, otherwise it will be liable
for any damage and losses caused to the Operator because of the failure to
fulfill the obligations under this Clause 14.8.
15. Personal data and use of image/logo
15.1 The Primary Member hereby warrants that it has the authority to
provide any personal data to the Operator in connection with the
performance of the Membership Agreement, including personal data of Members
and that any personal data provided to the Operator has been processed in
accordance with applicable law. . The Primary Member shall inform the
Operator about any change in such personal data within two (2) Business
Days. The Primary Member is aware of the fact that the processing and
transfer to other Operator’s Affiliates (or to the owner of the Platform)
of each Member’s name and surname, e-mail address and other personal data,
is necessary to proper identification and performance of the Membership
Agreement. If the Members wishes to have their profile pictures on the
Platform, he/she should upload the photo proactively and by such upload
he/she made an informed decision to use such profile pictures of the Member
on the Platform, solely in connection with the purposes of simplifying the
creation of business connections within the HubHub community.
15.2 The personal data of the Members are processed in compliance with the
15.3 The Primary Member gives the Operator its consent with use and
publication of its logo or company name. Such consent includes the usage,
collection, recording, storage and disclosure of the Primary Member’s
logo/company name only in the purposes related to the HubHub or the
15.4 The Operator reserves the right to take photographs or make films in
the Space, where the Member’s image may be taken (the “Image”), based on
legitimate interest of HubHub to promote its brand on market. The purpose
of the use of the Image is to illustrate the activities or projects, past,
present or future, related to the HubHub or the Membership.
15.5 The Member acknowledges that a facial recognition system (the “FRS”)
is operated in the Building and the FRS may collect personal data relating
to Member Personnel. For the purpose of Data Protection Legislation, the
Superior Landlord shall be the data controller in relation to any personal
data collected by the FRS. The Members acknowledges that in order to enable
Member Personnel to access the Building by means of the FRS, each
individual must provide their consent and register with the Superior
Landlordwith reasonable assistance, information and co-operation to assist
the Superior Landlord with such registration and the Superior Landlord’s
associated obligations under Data Protection Legislation.
16.1 The Primary Member shall be liable for any and all acts or omissions
of its Members or Member’s guests as for its own. Moreover, the Primary
Member is obliged to ensure that its Members or Member’s guests: (i) became
acquainted with the Membership Agreement, all principles of the Membership,
Policies, house rules of the Building and the HubHub rules (as amended and
updated) and (ii) undertook to comply with the same.
16.2 The Operator shall not be liable for any damage or loss to the
Members, or Member’s guests or third parties caused by the Force Majeure
Event or by circumstances or reasons beyond its control.
16.3 The Operator shall not be liable for:
(a) any damage or loss of the Member or Member’s guest caused by any other
Member or Member’s guests or third parties;
(b) any failure or interruptions in supply of utilities or Services, in
particular electricity, cold and hot water, sewerage system, or correct
operation of the Internet or lack of Internet access, unless such failure
or interruption is caused by the Operator. The Operator will take all
necessary and reasonable actions to ensure a continual supply of utilities
16.4 The Parties acknowledge, that they do not assume the overall damage,
which may arise to the Primary Member, or Member (its guests, invitees, or
contractors) out of or in connection with the provision of Services by the
Operator under the Membership Agreement, will exceed the amount equal to
the Fee paid by the Member for the month when a damage occurred. The
Operator shall not be liable for any damage or loss exceeding this amount.
The Parties consider a damage exceeding such amount unforeseeable. The
Operator is not liable for any indirect or consequential loss, including
any loss of actual or anticipated business, income or loss of opportunity.
16.5 The Primary Member will indemnify the Operator for any loss incurred
by the Operator or any claim against the Operator resulting from a breach
of the Membership Agreement by the Primary Member or its Members, guests,
invitees, or contractors.
16.6 Nothing in the Membership Agreement shall exclude or limit any rights
or remedies, which the Individual Member may have under the Polish Consumer
Rights Act. (the 30th of May 2014 Consumer Rights Act). If any clause or
provision of the Membership Agreement or General Terms will turn out to be
illegal, invalid or unenforceable under present or future mandatory
consumer protection laws, then and in that event, it is the intention of
the Parties that the remainder of the Membership Agreement and General
Terms shall not be affected.
17.1 The Parties acknowledge that within the Term of the Membership
Agreement and after its termination (or expiration), the Membership
Agreement, its terms and stipulations therein, are subject to strictly
confidential treatment and neither Party may disclose it to any third party
without the other Party’s consent, excluding information (within the
necessary scope) required for proper performance of obligations arising
from the Membership Agreement. The Primary Member shall be liable for any
and all breaches of this Clause 17.1 of the General Terms by its Members or
Member’s guests as for its own. Notwithstanding the remainder of this
Clause 17 the Operator may disclose this Membership Agreement to its
directors, officers, employees, agents, professional advisors, Operator’s
Affiliates and any of Operator’s Affiliates’ directors, officers,
employees, agents, professional advisors.
17.2 The Parties may disclose the abovementioned information only under a
prior consent of the other Party in the Document-like Form or to the extent
required by the law, by any governmental or other regulatory authority, or
by a court or any other authority of a competent jurisdiction. If a
disclosure as described above is required, to the extent it is legally
permitted, the Party shall give the other Party a notice of such disclosure
as soon as possible, describe the extent of the disclosure and where
applicable, take into account reasonable requests of the other Party in
relation to the content of such disclosure.
17.3 All materials produced by the Operator cannot be used, copied or
submitted by the Member or delivered to any third party without the
Operator’s prior consent in the Document-like Form.
available on the Website.
18.1 The Primary Member may not assign, or otherwise transfer, its rights
and obligations arising out or in connection with the Membership Agreement
(in part or in whole).
18.2 The Operator is entitled to assign, or otherwise transfer, its rights
and obligations arising from the Membership Agreement (in part or in whole)
to any third party, without the Primary Member’s approval.
19.1 Each Primary Member, who is not a natural (individual) person, shall
specify one (1) representative, who will act as the Primary Member’s
Contact Person (the “Contact Person”).
19.2 The Primary Member is responsible for the accuracy of information on
the Member List. In order to make changes to the Members List, the Primary
Member or the Contact Person must send an e-mail, from the Primary Member’s
or the Primary Contact’s e-mail address indicated in the Membership
Agreement, to the e-mail address of the Operator specified in the
Membership Agreement. The e-mail requesting the change must include at
least the name and surname of the departing and the new Member and the
effective date of the change. The change will not take effect until the
Operator, in its sole discretion, confirms that it has received the e-mail
and has accepted and applied the change.
19.3 Any additional person added within the chosen Subscription shall be
calculated and invoiced automatically under the rate per one (1) Member
indicated in the Membership Agreement. In such case, at request of any
Party, the Parties shall make confirmation in the Document-like Form in
this respect in the form of the new Membership Details Form application.
Then, the provision of Clause 11.3 of these General Terms shall apply
accordingly. The Contact Person is responsible for informing each Member
about any information provided to the Contact Person by the Operator or the
Manager, including through e-mail address, in particular about any: (i)
changes of the HubHub Rules and other Policies, (ii) any other information
having impact on the Services availability, or (iii) changes of the house
rules of the Building.
19.4 The Primary Member hereby confirms and authorises all Members (current
and future) to order additional Services under the Membership Agreement
(not included in the Subscription) in the name and on behalf of the Primary
Member and takes responsibility for any Fee due for those Services.
20. Right to withdraw from the Membership Agreement (applies only to
the Individual Members acting as consumers and who entered into the
Membership Agreement remotely)
20.1 The Individual Member who enters into the Membership Agreement
remotely may within fourteen (14) calendar days withdraw from said
Membership Agreement without stating a cause and without incurring costs,
with the exception of costs incurred in Clause 20.6 of the General Terms.
In order to meet the above deadline, it is sufficient to send the
declaration of withdrawal before it expires. The withdrawal declaration may
be submitted to the following address:
a) at the Operator address: Postępu 14 Street, 02-676 Warsaw;
b) via e-mail at the address: email@example.com.
20.2 If the Individual Member as the Primary Member enters into the
Membership Agreement, an example of the Membership Agreement withdrawal
form template will be included at appendix to the Membership Agreement in
the form included as appendix no. 3 to the Consumer Rights Act and
additionally available at the Website. The Individual Member may use the
template form, however, it is not obligatory.
20.3 The course of the term to withdraw from the Membership Agreement
begins on the Membership Agreement Execution date.
20.4 In case of withdrawal from the Membership Agreement concluded
remotely, the Membership Agreement is deemed null and void.
20.5 The Operator is obliged without undue delay and in any event not later
than within fourteen (14) calendar days from the receipt date of the
Individual Member’s declaration of withdrawal from the Membership
Agreement, to refund all payments issued by the Individual Member. The
Operator issues the payment refund using the same method of payment used by
the Individual Member, unless the Individual Member has clearly consented
to a different refund method, which is not associated with any additional
cost to the Individual Member.
20.6 In the event of Services the provision of which – at the clear request
of the Individual Member – is commenced before the Membership Agreement
withdrawal deadline, the Individual Member exercising its right to withdraw
from the Membership Agreement upon submission of such a request is obliged
to pay for the Services provided until the time of withdrawal from the
Membership Agreement. The payment amount is calculated proportionally to
the scope of Services provided, taking into consideration the Fee, price,
remuneration stipulated in the Membership Agreement.
20.7 The right to withdraw from the Membership Agreement concluded remotely
does not apply in case the Operator has fully performed the Services at the
express consent of the Individual Member, who was informed prior to the
commencement of Services that the right to withdraw from the Membership
Agreement shall be lost upon completion of the Service by the Operator.
20.8 In case of any discrepancy between the provisions of this Clause 20
and any of the other provisions of these General Terms, with respect to the
Individual Member, the provisions of this Clause 20 shall prevail.
21. Complaints proceedings
21.1 Any complaint regarding the Services must be presented by e-mail to
the address firstname.lastname@example.org or by a certified letter to the Operator’s
registered office address. Any complaint shall include the following data:
(a) name of the complainant;
(b) address and correspondence address of the complainant (including email
address and telephone number);
(c) object of the complaint;
(d) a detailed description of Service that is object of the complaint;
(e) a reason for the complaint;
(f) signature (handwritten signature in case of the complaint presented by
a certified letter).
21.2 Complaints will be examined by the Operator within fourteen (14)
Business Days following a date of receiving the complaint.
21.3 The Operator has the right to ask for information on the identity of
the Individual Member or recipient of the ordered Service and to verify
whether a person submitting the complaint is entitled thereto.
21.4 The Individual Member will receive a notification from the Operator
about the result of the complaint to its e-mail address or in case of the
complaint sent by post to the address provided by the Individual Member.
21.5 The Individual Member is also entitled to use online platform of the
European Commission: http://ec.europa.eu/consumers/index_en.htm.
22. Final provisions
22.1 The provisions of the Membership Agreement or the Appendices shall be
severable; in the event that any of the provisions shall become invalid,
void, ineffective or otherwise unenforceable, the remaining provisions
shall remain valid, effective and enforceable to the fullest extent
permitted by law. Any such invalid, void, ineffective or unenforceable
provision shall be deemed to be replaced by such valid, effective and
enforceable provision with the meaning as closest as possible to the
original intention of the Parties. Notwithstanding anything in these
General Terms to the contrary, the relationship based on the Membership
Agreement is not that of landlord-tenant and the Membership Agreement in no
way shall be construed as to grant the Member a right to exclusive use or
exclusive possession of the Space.
22.2 The Operator is entitled to amend these General Terms or the HubHub
Rules (the “Documents”), at any time. The Primary Members will be notified
in the Document-like Form of any such amendments to the Documents by a
delivery via e-mail of the information on amendment and publication of the
amended Documents at the place designated for that purpose.
22.3 In case the Primary Member does not agree with the amended Documents
under Clause 22.2, the Primary Member shall be entitled within fourteen
(14) Business Days after delivery of information on such amendment, to
terminate the Membership Agreement in the Document-like Form with at least
one (1) month notice period with the effect on the end of calendar month.
Should the Primary Member not serve on the Operator a notice of termination
within period specified above, such Documents shall be deemed approved and
binding upon the Primary Member and become an integral part of the
Membership Agreement on the date of expiry of fourteen (14) days period
22.4 The Parties declare the agreed amounts of contractual penalties are
adequate to the value and importance of obligations secured by such
contractual penalties. Any claim to contractual penalty agreed herein shall
be without prejudice to any other rights of the Party entitled to a
contractual penalty including the right to claim compensation for damage,
losses or otherwise in full amount.
22.5 Subject to the manner of amendment of the Documents specified in
Clause 22.2 and provisions of the Membership Agreement, amendment to the
Membership Agreement shall be agreed by both Parties and made in the
Document-like Form, otherwise being null and void.
22.6 Any matters not provided for herein shall be governed by the Polish
law, in particular by applicable provisions of the Polish Civil Code., as
amended and other applicable consumer protection laws, shall apply.
22.7 Save as otherwise provided in the Membership Agreement, any disputes
which may arise in connection with this Membership Agreement, which will
not be settled amicably, shall be resolved by the courts of the Republic of
Poland competent for Operator’s registered office (except the Individual
22.8 Nothing in these General Terms constitutes a warranty from the
Operator that the Space may lawfully be used for the use allowed under the
22.9 These General Terms need to be agreed to by the Primary Member before
the Membership commencement. If there is anything that the Individual
Member does not agree with or does not understand in these General Terms,
the Individual Member is advised to not accept them and contact the e-mail
indicated in the Membership Agreement.
22.10 These General Terms were prepared in two counterparts in English and
Polish. In case of any discrepancies the English version shall prevail.
Polish version of General Terms
Polish version of General Terms valid from 24.04.2020
Previous versions of General Terms
General Terms valid from 1.04.2019 until 23.04.2020